Inter-Tel Remote Support Wins CRM Excellence Award

Tucson, AZ - (June 22, 2006)

Adding to its trophy case, Inter-Tel Remote Support, a Web-based, real-time, server side remote access and support software tool, has received a 2006 CRM Excellence Award from Customer Interaction Solutions. Each year, the magazine looks at companies that after the best and the brightest customer relationship management products and services, and present awards to companies that provide stories of CRM success experienced by one of their clients after implementing their company's CRM software or services. Awards are based on hard data-numbers demonstrating the improvements that the winner's product has made in one of its client's businesses, like the Inter-Tel solution implemented by Laurel Grocery.

"In the past," said the client, "installing the pricing application ususally translated into a full day at the customer site to configure the software and train the staff. It was a very expensive and laborious process. With Inter-Tel Remote Support, we're able to install the application, train the employees and answer any questions in a fraction of the time. From an efficiency and cost perspective, this application has paid for itself many times over."

Read more about how Inter-Tel Remote Support was a key component in the solution provided for Laurel Grocery in the June issue of Communications News.

About TMC

Since 1972, Technology Marketing Corporation (TMC ) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC publishes two magazines: Customer Inter@ction Solutions and Internet Telephony , two online publications, Planet PDA Magazine and BiometriTech Magazine, and a series of e-mail newsletters. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs , and provide factual and unbiased product reviews. TMC also produces INTERNET TELEPHONY Conference & Expo, Planet PDA : The Enterprise PDA Event and BiometriTech Conference & Expo. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

About Inter-Tel

Inter-Tel (Nasdaq: INTL) offers value-driven communications products; applications utilizing networks and server-based communications software; and a wide range of managed services that include voice and data network design and traffic provisioning, custom application development, and financial solutions packages. An industry-leading provider focused on the communication needs of business enterprises, Inter-Tel employs over 1,900 communications professionals, and services business customers through a network of approximately 57 company-owned, direct sales offices and over 350 authorized providers in the United States, United Kingdom and Japan. More information is available at www.Inter-Tel.com.

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