Computer help desks are expensive to operate internally and are often significantly less effective when outsourced. Return calls may be challenging to coordinate between help desk personnel and end users, and help desk employees are often at a disadvantage without remote access. If you provide ongoing PC support to your customers, choose the affordable solution that makes sense.

The Ultimate PC Support
Remote Support by Linktivity is an affordable and highly effective solution for live, on-demand assistance. PC support staff can use this tool easily and effectively to manage and resolve PC assistance requests with Remote Support's support tools and tracking features. This web-based, real-time remote access tool enables IT professionals to access and monitor a customer's PC to troubleshoot and resolve PC challenges. Remote Support is available for a one-time purchase fee and is stored on your server, safely behind your firewall.

The breakthrough technology available in Remote Support will enable your company to reduce call times, decrease support errors, solve problems more quickly and virtually eliminate repeat calls for the same issue. Additionally, Remote Support allows you to reduce wait times, track performance by generating daily reports, conduct a web tour and more.

Audio conferencing services are slowly being phased out and replaced with the more dynamic and interactive web conferencing. Live web conferencing combines streaming video and telephone audio for a powerful overall effect. Linktivity offers Web Conferencing, a surprisingly affordable software solution for interactive web conferencing. For more information about Remote Support and Web Conferencing, order a free trial or request a quote and one of our representatives will contact you shortly.