Castelle Increases Productivity and Gains Customers With Linktivity's WebInteractive™ and WebDemo™

The Situation:

Castelle (Nasdaq: CSTL), a leading provider of fax solutions for Fortune 1000 companies and small to medium-sized businesses, has been growing at a tremendous rate. Due to the growth, the company experienced a rise in customer service calls mostly regarding installation issues, and needed a way to reduce the amount of time spent, in order to better serve customers and increase Castelle's capabilities. Castelle searched for a solution that would allow them the ability to login into customers' desktops, in order to evaluate issues and assist with the installation of Castelle's FaxPressT software.

The Solution:

After conducting thorough research of the products on the market, the only solution that met all of Castelle's requirements was Linkitivity's WebInteractive, a real-time software tool that provides a simple way to remotely and quickly manage and resolve online PC support requests.

"WebInteractive has and will continue to be an essential tool in conducting our business efficiently," stated Chris Salcido, senior product sales engineer for Castelle. "In a short time, the software solution has had a positive impact on our ability to provide top-notch customer service. We have seen increased customer satisfaction with the product and in turn with our company."

The Results:

Before implementing WebInteractive, nearly all installation support problems required extensive phone calls. By using WebInteractive, Castelle can now rapidly identify issues and make updates in a much timelier manner.

In addition, to reducing the amount of man-hours spent fielding customer service calls, Castelle has also used WebInteractive to train vendors on the installation of FaxPress, so the vendors can assist their customers directly, instead of having to go back to Castelle for help.

Moreover, Castelle also utilizes Linktivity's WebDemo, a real-time, Web-conferencing server software tool that enables businesses to collaborate with their customers using only an Internet browser and a Web connection.

"WebDemo has provided us with the ability to demonstrate FaxPress to potential customers' right from their workstations," stated Salcido. "Since the implementation, Castelle's closing ratio has increased dramatically. We are very pleased with both WebDemo and WebInteractive and will continue take advantage of how they have improved the capabilities and breadth of our business."

About Linktivity
Linktivity, a 20 year-old Tucson, Arizona-based division of Converging Technologies Inc., provides server-based communications and control products that enable person-to-person interactions through a browser window. Linktivity products include WebDemo, a Web-based, real-time conferencing and collaboration software tool, and WebInteractive, a real-time software tool that gives support professionals an efficient way to manage and resolve online support requirements for personal computers. For more information, please visit www.linktivity.com.

About Castelle
Castelle develops office automation systems that allow organizations to easily implement faxing and printing over local area networks and the Internet. A market leader in fax solutions for small to medium sized workgroups, Castelle's FaxPress fax servers provide a simple way to integrate fax with email, desktop and back-end applications. The Company also manufactures LANpress print servers, which enable users to locate printers anywhere on the network. Castelle products are designed to be easy to use and maintain, and provide an economical way for companies to share resources over the network. Castelle was founded in 1987 and is headquartered in Morgan Hill, California. Its products are used by Fortune 1000 companies as well as small to medium-sized businesses and are available through a worldwide network of distributors, resellers, online retailers, and the Castelle Online Store. Visit Castelle online at www.castelle.com.