Open Solutions Inc. Utilizes Linktivity’s WebDemo™ And WebInteractive™

The Situation:

Open Solutions Inc. (OSI) , a leader in Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) had been searching for a simple, cost-effective way to pre-qualify customers. Company executives were spending a lot of time and resources on travel to visit potential customer locations, but not closing a sufficient amount of sales to justify the cost and time associated with this process.

The Solution

OSI was attracted to Linkitivity’s WebDemo, a real-time, Web-conferencing server software tool that enables businesses to collaborate with their customers using only an Internet browser and a Web connection. OSI had researched other collaboration solutions on the market, but chose WebDemo because of its simplicity and its ease-of-use.

“Part of our decision to use WebDemo was the idea that implementation would be immediate and seamless,” stated John Graham vice president of business development for Open Solutions. “We wanted to be able to roll out the product without placing an additional workload of testing and training on our staff.”

The Results:

Before the implementation of WebDemo the time and expense spent traveling to potential customer sites was astronomical. On many occasions executives would make arduous journeys only to realize OSI’s offerings were not appropriate solutions.

“WebDemo has been extremely straightforward to learn, therefore our staff has embraced the product and consider it a valuable asset to the company,” stated Graham. “With the addition of this solution our executives can now rapidly pre-qualify customers, with a minimal amount travel, which has allowed Open Solutions to increase its customer base and in turn, increase sales significantly.”

In addition to WebDemo, OSI has just implemented Linktivity’s WebInteractive, a real-time software tool that provides a simple way to remotely and quickly manage and resolve online PC support requests.

“After recently installing WebInteractive, we already are seeing extremely positive results,” stated Graham. He continues, “Our customer support staff can now take control of the end user's computer and perform updates and resolve issues for them, saving many hours of time and frustration.”

About Linktivity
Linktivity, a 20 year-old Tucson, Arizona-based division of Converging Technologies Inc., provides server-based communications and control products that enable person-to-person interactions through a browser window. Linktivity products include WebDemo, a Web-based, real-time conferencing and collaboration software tool, and WebInteractive, a real-time software tool that gives support professionals an efficient way to manage and resolve online support requirements for personal computers. For more information, please visit www.linktivity.com.

About Open Solutions Inc.
Open Solutions Inc. (OSI) was established in 1988 to provide companies in the Business-to-Business market an unobtrusive, easy to use information management system, which integrates Customer Relationship Management and Enterprise Resource Planning. This integrated solution brings new levels of efficiency, timeliness and accuracy to their operations. ResQ Enterprise, in addition to being a turnkey solution delivers a unprecedented foundation for Value Added Resellers to provide custom solutions through an open back end and extensive user interface connectivity. For more information, please visit www.osicrm.com.