These online collaboration software white papers are documents for executive decision-makers charged with implementing mission critical applications, downsizing or upsizing their systems, and deploying new technology to better communicate, collaborate and connect in a variety of ways.

• Why Deploy a Premise-based Web Conferencing Solution?
• Web Conferencing Online Collaboration Software - Technology Overview (.pdf)
• Deploying a Linktivity Collaboration Software Solution in a Secure Network Environment (.pdf)
  

• Trends and Directions in Web Based Customer Support (.pdf)
• Improve e-Support Quality While Lowering IT Costs using online collaboration software (.pdf)
• Meeting Tomorrow's eSupport Needs Today using a collaboration software solution (.pdf)