Remote Support Software Key Features:
Record and Playback
This convenient feature allows you to record the session for playback at a later time. You have the flexibility to choose what is to be recorded: Desktop Sharing and Applications, Voice Chat, Video Conferencing or Keyboard Chat.
SSL Support
You now have the ability to run Remote Support 4.0 on a secure SSL connection, making it more secure than ever.
Dynamic CAST 128-Bit Encryption on The Fly
As the agent, you can enable/disable 128-bit encryption from a "lock" button on the control panel.
Remote Support Launchers
With Remote Support 4.0 you can instantly launch a session using the new and simplified Remote Support launch icon that can reside on a desktop.
Windows/LDAP/Active Directory/Radius Authentication
You now have the ability to select how agents will be authenticated when logging into the Linktivity Server.
Keyboard and Voice Chat
The Remote Support remote access software's keyboard and voice chat features allow support professionals to complete online service requests without the need for a telephone connection. At the same time, should customers wish to speak to a representative over the phone, the request can be initiated using The Remote Support remote access software's text chat.
Permission Tools
The Remote Support remote access software solution offers support tools for monitoring and controlling a remote PC. To protect against unwanted intervention, The Remote Support software prompts customers before initiating any remote access, control or monitoring sessions. Customers can further customize their remote access and control permissions to selectively allow or disallow control features as they apply to specific files or applications on their PC.
Once Remote Support's remote control has been allowed, support professionals can view a customer's PC as if they were sitting right in front of it. No time is wasted by the customer describing a problem, or by the remote access representative trying to visualize the problem.
File Transfer Tools
If the problem cannot be resolved without the installation of additional software, The Remote Support remote access software offers file transfer capabilities. This way, support professionals can transfer required files from their PCs directly to the customer.
Co-browse Tools
The Remote Support remote access software solution's co-browse capabilities makes it easy for remote access support representatives to direct customers to specific online resources where they can find useful information or important support tools. Using the remote access software's co-browse functionality, support reps can "push" html content directly to the customer's browser. Customers can instantly view these pages and bookmark them for future reference.
System Recovery Tools
If a customer's problem has resulted from the corruption of an application, file or the system registry, The Remote Support remote access software solution offers a system recovery feature. Using system recovery, remote access support representatives can access a previously saved snapshot of the customer's PC and restore the PC to the most recently functional configuration. This way, even complex PC problems can be quickly resolved.
Web-based Design
Requires no client software installation. Customers log in to your Web site and are instantly available for interactive PC support.
Online Request Distribution
Provides a simple online login and queuing process for customers who wish to receive online remote access support. Routes a web-based support request to the most appropriate remote access support representative.
Screen Sharing/Remote PC Monitoring
Supports viewing of a remote PC to a remote access support professional. Alternately, remote access support staff can broadcast a view of their PC desktops for training purposes.
Remote PC Control
Allows support professionals to assume control of a remote PC, provided that the customer has granted remote access permission.
File Transfer
The remote access support professionals can transfer files from their PCs directly to the customer, or the customer can transfer files to the remote access support representative.
Online Reports
Review entire chat and session logs or access daily reports to track industry standard support metrics.
Call Escalation
Calls can be easily transferred among support representatives to ensure the most relevant agent is supporting a customer.
Video Conferencing
Live video enables CSRs to personalize support sessions.Use the Video Conferencing feature to broadcast a pre-recorded .avi file or a live image using a standard PC Web Cam to all or any of the meeting attendees. Also, you can enable the Web Cams of meeting participants for a group video conference.
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| e-mail: | → |
sales@linktivity.com |
| phone: | → | 1.800.809.1245 |